First FAQ

FAQs

Welcome to e-Government Procurement (e-GP) Helpdesk Issue Tracking System. This System will allow you to submit your queries and issues to the e-GP Helpdesk to ensure quick resolution.

With this System you will be able to

Track your issues and solutions under the “My Issues” Tab
Receive status and alerts to your inbox directly
Use Frequently Asked Questions (FAQ’s Tab) to solve common issues
To receive the latest Updates and News from the e-GP Team.

Please ensure you rate our service through the Star rating system or the User survey that will be sent in your mailbox on resolution of your query and issue. This will help us in improving our service.

Thank you, e-GP Helpdesk Team

Please Read Before you begin :

Please read the Information found under Latest Updates, found below, before you submit an issue. There could be a maintenance update related to your issue
If you are a NEW USER please either click on the Submit an Issue button or click on the Register button
- Please ensure you also Register under the Subscribe Tab (found on the left) , to ensure you receive all News and latest Updates. This is mandatory.
- Please complete your Profile Under the My Profile Tab including your Contact Phone Number. This is mandatory.
If you are an EXISTING USER please login using your login credentials
If you want to connect with a Help Desk Executive immediately please use the Live Support placed below Login Box.
- If the Live support online button is Green there will be a live Helpdesk Executive to help you. Please feel free to ask for help online.
Please add your Tender ID and Phone number when submitting and issue for quick resolution

FAQs

First FAQ Posted by Maruf Kalyan CPTU on 18 December 2013 01:51 PM
steps goes here.........
(11 vote(s)) Helpful Not helpful

Comments (10)

Mostafa Kamal

25 December 2016 08:07 PM

Dear user,
Thanks for your mail.
At first you go the home page of e-GP portal( https://www.eprocure.gov.bd/Index.jsp ) and check the help menu. Here you find all information about registration document and process.

Or follow the link https://www.eprocure.gov.bd/help/manuals/eGP_NewUserRegManual_Bangla.pdf .

Note: Please always provide your contact information on email footer.

Best Regards
Manas Halder
e-GP Helpdesk, CPTU, IMED
Ministry of Planning
Helpline:
09609112233,01762625528 ,01762625529
01762625530,01762625531

Dear user,
Thanks for your mail. At first you go the home page of e-GP portal( https://www.eprocure.gov.bd/Index.jsp ) and check the help menu. Here you find all information about registration document and process.

Or follow the link https://www.eprocure.gov.bd/help/manuals/eGP_NewUserRegManual_Bangla.pdf .

e-GP Helpdesk, CPTU, IMED
Ministry of Planning
Helpline:
09609112233,01762625528 ,01762625529
01762625530,01762625531

Md. Asif Hyder Rubel

19 February 2018 11:21 AM

Please explain me in detail about how to get security money PO realease from Institute after cancelation.

Mostafa Kamal

19 February 2018 12:41 PM

Dear Concern
Please contact with concern Procuring Entity Office.

Best Regards,
Mostafa Kamal
e-GP Helpdesk, CPTU
+8809609112233, +8801762625528, +8801762625529, +8801762625530, +8801762625531

Md.Masud Rana

27 May 2018 09:37 AM

Fast Faqs

Md.Masud Rana

27 May 2018 09:40 AM

Need registetion

Md.Masud Rana

27 May 2018 09:44 AM

Please help registetion proces

Md.Masud Rana

27 May 2018 09:50 AM

Tiket details display please help me registetion process.

Helpdesk

27 May 2018 10:08 AM

Dear Concern,
Thanks for your mail.
At first you go the home page of e-GP portal( https://www.eprocure.gov.bd/Index.jsp ) and check the help menu. Here you find all information about registration document and process.

Or follow the link https://www.eprocure.gov.bd/help/manuals/eGP_NewUserRegManual_Bangla.pdf .

Thank you for being with us and don’t hesitate to contact for further query.

Best Regards

e-GP Helpdesk, CPTU, IMED
Ministry of Planning
Helpline:
09609112233,01762625528 ,01762625529, 01762625530,01762625531

Md. harun ur rashid khan

07 April 2024 04:33 AM

Dear Service provider,
I am use egp tendering system a long time by WI FI internet connection. But now sudden there is no response by Wi Fi internet connection____ how can I start my Egp open tendering system ? I am not sure what is the my problem but I am not able to open Egp tender by www.eprocure.gov.bd. Please inform me the real solutions. Thank you.

Ismail Hossan

07 April 2024 05:56 AM

Dear Sir,

Thank you for your mail. Please try to browse e-GP with this IP 103.40.82.19. If the problem still persists, discuss the issue with your Internet Service Provider..

Best Regards,
Engr. Ismail Hossan
Sr. Application Support Engineer
BPPA, IMED, Ministry of Planning
Helpline: 16575, 01762625528-31
Email: helpdesk@eprocure.gov.bd

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