e-Government Procurement (e-GP) HelpDesk

FAQs

Welcome to e-Government Procurement (e-GP) Helpdesk Issue Tracking System. This System will allow you to submit your queries and issues to the e-GP Helpdesk to ensure quick resolution.

With this System you will be able to

Track your issues and solutions under the “My Issues” Tab
Receive status and alerts to your inbox directly
Use Frequently Asked Questions (FAQ’s Tab) to solve common issues
To receive the latest Updates and News from the e-GP Team.

Please ensure you rate our service through the Star rating system or the User survey that will be sent in your mailbox on resolution of your query and issue. This will help us in improving our service.

Thank you, e-GP Helpdesk Team

Please Read Before you begin :

Please read the Information found under Latest Updates, found below, before you submit an issue. There could be a maintenance update related to your issue
If you are a NEW USER please either click on the Submit an Issue button or click on the Register button
- Please ensure you also Register under the Subscribe Tab (found on the left) , to ensure you receive all News and latest Updates. This is mandatory.
- Please complete your Profile Under the My Profile Tab including your Contact Phone Number. This is mandatory.
If you are an EXISTING USER please login using your login credentials
If you want to connect with a Help Desk Executive immediately please use the Live Support placed below Login Box.
- If the Live support online button is Green there will be a live Helpdesk Executive to help you. Please feel free to ask for help online.
Please add your Tender ID and Phone number when submitting and issue for quick resolution

Latest Updates

Jul 1	URGENT NOTICE Posted by Helpdesk Admin on 01 July 2026 11:06 AM
The e-GP Ticketing System (Web CRM) will be unavailable on 01 July, 2026 from 4:30 PM to 6:30 PM due to scheduled maintenance. During this maintenance window, the e-GP Call Center System will remain fully operational, and support services through the Call Center will continue without interruption. Read more »

Nov 11	Urgent Notices Posted by Helpdesk Admin on 11 November 2025 11:27 AM
e-GP Portal is currently available on https://eprocure.gov.bd/ Read more »

Sep 27	Maintenance work of e-GP call center (24/7) Posted by Nazmul Islam on 27 September 2017 09:40 AM
Dear All, This is to inform you that e-GP call center functionality may interrupt due to maintenance work time to time. The users are requested to contact with +8801762625528, +8801762625529, +8801762625530, +8801762625531 mobile numbers. Read more »

May 9	Urgent Notices Posted by Nazmul Islam on 09 May 2017 05:53 PM
e-GP Portal (www.eprocure.gov.bd) will not be available from 6:00PM to 09:30 PM on 09 May , 2017 for maintenance work of e-GP System. Read more »

Nov 9	Urgent Notofication Posted by Nazmul Islam on 09 November 2016 12:55 PM
e-GP Portal (www.eprocure.gov.bd) will not be available from 7:00AM to 07:00PM on 12 November , 2016 for maintenance work of e-GP System. Read more »

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